informații legale
Politica de confidențialitate
Prin prezenta Politică vă informăm despre modul în care colectăm, utilizăm, transferăm și protejăm datele dvs. cu caracter personal. Prelucrarea acestora o realizăm în conformitate cu prevederile Regulamentului (UE) 2016/679 al Parlamentului European și al Consiliului din 27 aprilie 2016 privind protecția persoanelor fizice în ceea ce privește prelucrarea datelor cu caracter personal și privind libera circulație a acestor date, și de abrogare a Directivei nr. 95/46/CE (,,Regulamentul general privind protecția datelor’’, în continuare ,,R.G.P.D.”) și ale legislației naționale relevante în materia protecției datelor cu caracter personal.
1. CINE SUNTEM NOI?
SC SOFIAMAN IMPEX SRL, în continuare Societatea sau Noi,
Datele noastre de contact sunt:
Adresa sediului: str. Ștefan cel Mare, nr. 341, 615200 Tg. Neamț, România
Adresă de e-mail: comenzi@sofiaman.ro
Nr. de tel.: 0758.251.577
2. CUM PRELUCRĂM DATELE DVS. CU CARACTER PERSONAL?
Societatea, în calitatea sa de Operator, prelucrează datele cu caracter personal ale candidaților care aplică pentru posturile disponibile, angajaților, clienților persoane fizice, reprezentanților clienților persoane juridice, partenerilor contractuali și ai colaboratorilor, și datele altor persoane fizice care interacționează cu Societatea și/sau sunt antrenate în relații contractuale cu acesta.
Datele cu caracter personal sunt:
-prelucrate în mod legal, echitabil și transparent față de persoana vizată;
-colectate în scopuri determinate, explicite și legitime și nu sunt prelucrate ulterior într-un mod incompatibil cu aceste scopuri;
-adecvate, relevante și limitate la ceea ce este necesar în raport cu scopurile în care sunt prelucrate;
-exacte și actualizate în termen;
-păstrate într-o formă care permite identificarea persoanelor vizate pe o perioadă care nu depășește perioada necesară îndeplinirii scopurilor în care sunt prelucrate datele;
-prelucrate într-un mod care asigură securitatea adecvată a datelor cu caracter personal, inclusiv protecția împotriva prelucrării neautorizate sau ilegale și împotriva pierderii, a distrugerii sau a deteriorării accidentale, prin luarea de măsuri tehnice sau organizatorice corespunzătoare.
3. CARE SUNT TIPURILE DE DATE CU CARACTER PERSONAL PRELUCRATE ȘI ÎN CE SCOP SUNT PRELUCRATE ACESTEA?
În contextul recrutării de personal, prelucrăm următoarele tipuri de date cu caracter personal: nume, prenume, adresă, data nașterii, cetățenie, genul, nr. de tel., adresa de e-mail, date privind experiența profesională și/sau socială, educația și formarea profesională, competențe și alte date cu caracter personal care reies din informațiile cuprinse în CV-ul și din scrisoarea de intenție depuse, și după caz, în urma discuțiilor din cadrul interviului de angajare.
Pentru încheierea și executarea contractelor de prestări servicii și de parteneriat/colaborare, prelucrăm în principal următoarele tipuri de date cu caracter personal: nume, prenume, serie și număr carte de identitate/pașaport, genul, adresă de domiciliu/reședință, numărul de cont bancar, adresă de e-mail, nr. de tel.
În vederea completării și transmiterii formularului de contact (,,Contact’’) și de comandă (,,Comandă’’) de pe website-ul Societății - www.sofiaman.ro prelucrăm următoarele tipuri de date cu caracter personal: nume, prenume, e-mail, număr de telefon și, după caz, alte date dacă sunt lăsate la inițiativa persoanei vizate la secțiunea ,,Mesaj’’.
Pentru procesarea plăților online aferente comenzilor plasate pe website, prin intermediul procesatorului de plăți PayU, inclusiv pentru opțiunile de plată amânată oferite de Klarna („Plătește în 30 de zile” și „Plata în 3 rate fără dobândă”), prelucrăm următoarele tipuri de date cu caracter personal: nume, prenume, adresă de e-mail, număr de telefon, adresă de facturare și de livrare, numărul, conținutul și valoarea comenzii, precum și date privind statusul tranzacției (plată acceptată/respinsă, rambursare). Datele cardului bancar sunt introduse exclusiv în interfața securizată a procesatorului de plăți și nu sunt colectate sau stocate de Societate.
În cazul în care alegeți o opțiune de plată Klarna, Klarna Bank AB (publ) prelucrează, în calitate de operator independent, datele necesare evaluării eligibilității dvs. pentru plata amânată (date de identificare și de contact, data nașterii, date privind comanda și cardul utilizat, adresa IP și dispozitivul folosit, precum și informații obținute de la birouri de credit), potrivit propriei politici de confidențialitate, disponibilă pe www.klarna.com. Societatea primește de la Klarna doar confirmarea acceptării sau respingerii plății, nu și rezultatul detaliat al evaluării.
Pentru vizitatorii website-ului este posibil să colectăm date prin module cookie sau alte tehnologii similare, precum: adresa IP, navigatorul de internet, locația, paginile web accesate pe website-ul nostru, timpul petrecut pe website, rețeaua de internet, dispozitivul utilizat. Pentru mai multe detalii în acest sens, consultați Politica de cookie-uri.
Nu vă utilizăm datele dvs. cu caracter personal pentru a vă transmite comunicări de tip marketing, precum newsletter-uri, decât dacă vă dați consimțământul în mod expres pentru astfel de comunicări, bifând o căsuță de acord în acest sens. În acest sens, vă prelucrăm doar e-mailul și ne asigurăm că aveți la dispoziție o opțiune simplă de a vă dezabona în orice moment, respectiv de a vă retrage consimțământul cu privire la primirea acestor tipuri de comunicări.
4. CARE SUNT TEMEIURILE LEGALE PE CARE SE BAZEAZĂ PRELUCRAREA DATELOR CU CARACTER PERSONAL?
Datele dvs. cu caracter personal sunt prelucrate în vederea:
-încheierii și executării diferitelor contracte;
-pentru îndeplinirea obligațiilor legale care ne revin;
-în baza consimțământului solicitat și/sau oferit în prealabil (în contextul recrutării de personal, pentru transmiterea comunicărilor de tip marketing etc.);
-în scopul intereselor legitime urmărite de Societate (ex. adoptarea de măsuri de protecție și securitate a angajaților noștri, exercitarea unor drepturi și interese legitime ale Societății în cadrul procedurilor contencioase sau necontencioase etc.).
Prelucrarea datelor în vederea procesării plăților online (inclusiv prin PayU și Klarna) se întemeiază pe executarea contractului încheiat cu dvs. (art. 6 alin. (1) lit. b) R.G.P.D.), pe îndeplinirea obligațiilor legale ale Societății în materie fiscală și contabilă (art. 6 alin. (1) lit. c) R.G.P.D.) și pe interesul legitim al Societății și al procesatorilor de plăți de a preveni frauda și de a asigura securitatea tranzacțiilor (art. 6 alin. (1) lit. f) R.G.P.D.). Evaluarea eligibilității pentru opțiunile de plată amânată este realizată de Klarna, în calitate de operator independent, pe temeiurile indicate în politica sa de confidențialitate.
5. PE CE DURATĂ PRELUCRĂM DATELE DVS. CU CARACTER PERSONAL?
Datele cu caracter personal sunt stocate în vederea prelucrării lor pe durata necesară atingerii scopurilor de prelucrare menționate în prezenta Politică sau pe durata impusă de lege (ex. în materie de arhivare, de contabilitate etc.).
Datele aferente tranzacțiilor de plată sunt păstrate pe durata necesară executării contractului și soluționării eventualelor reclamații, contestații sau rambursări, iar documentele justificative financiar-contabile aferente sunt arhivate pe termenul de 5 ani prevăzut de Legea contabilității nr. 82/1991, calculat de la data de 1 iulie a anului următor încheierii exercițiului financiar.
6. CUI TRANSMITEM DATELE CU CARACTER PERSONAL?
Nu vom comunica sau transfera vreunui terț, niciuna dintre datele cu caracter personal colectate de la dvs. sau despre dvs. cu excepția:
Autorităților și instituțiilor publice - când există o obligație legală în acest sens sau în scopul unui interes legitim (apărarea drepturilor Societății în procedurile contencioase sau necontencioase etc.).
Partenerilor contractuali sau colaboratorilor Societății care ne oferă servicii de găzduire web, de dezvoltare și mentenanță website, marketing online ș.a..
Procesatorilor de plăți – PayU S.A. (Poznań, Polonia) [entitatea PayU contractantă – de confirmat conform contractului de procesare plăți], în calitate de furnizor autorizat de servicii de plată, pentru procesarea plăților online efectuate pe website, și Klarna Bank AB (publ), cu sediul în Stockholm, Suedia, bancă autorizată în Uniunea Europeană, pentru opțiunile de plată „Plătește în 30 de zile” și „Plata în 3 rate fără dobândă”. Acești furnizori prelucrează datele dvs. în calitate de operatori independenți, în conformitate cu propriile politici de confidențialitate (disponibile pe www.payu.ro, respectiv www.klarna.com), iar transmiterea datelor către aceștia are loc exclusiv în cadrul Spațiului Economic European.
Oricărui terț – dacă v-ați dat consimțământul în mod expres și punctual, pentru respectiva situație și respectivele date.
În cazul în care datele cu caracter personal prelucrate de Societate sunt transferate de către aceasta direct sau prin intermediul partenerilor contractuali/colaboratorilor săi în afara Spațiului Economic European, vă asigurăm că aceste transferuri au loc cu respectarea R.G.P.D. (în special art. 46 din R.G.P.D.), a prevederilor legale aplicabile în materie, în baza unor garanții adecvate (clauze standard de protecție a datelor adoptate de Comisie) și cu condiția de a exista drepturi opozabile și căi de atac eficiente pentru persoanele vizate.
7. CE MĂSURI DE PROTECȚIE ȘI GARANȚII LUĂM?
Societatea implementează măsuri tehnice și organizatorice adecvate în vederea asigurării unui nivel înalt de securitate și protecție a datelor cu caracter personal. Utilizăm metode şi tehnologii de securitate, împreună cu politici şi proceduri interne de lucru, inclusiv de control şi audit, pentru a proteja datele cu caracter personal colectate conform prevederilor legale în vigoare relevante în materia protecției datelor cu caracter personal.
8. CARE SUNT DREPTURILE DVS. ÎN CALITATE DE PERSOANĂ VIZATĂ?
Orice persoană vizată își poate exercita următoarele drepturi, așa cum sunt prevăzute de către Regulamentul general privind protecția datelor:
- Dreptul de acces;
- Dreptul de rectificare;
- Dreptul la ștergere;
- Dreptul la restricționarea prelucrării;
- Dreptul la portabilitate;
- Dreptul la opoziție a prelucrării;
- Dreptul de a nu face obiectul unei decizii bazate exclusiv pe prelucrarea automată, inclusiv crearea de profiluri;
- Dreptul de a se adresa Autorității Naţionale de Supraveghere a Prelucrării Datelor cu Caracter Personal (www.dataprotection.ro) și instanțelor de judecată.
În cazul opțiunilor de plată Klarna, decizia privind acceptarea plății amânate se bazează pe o evaluare automatizată a eligibilității realizată de Klarna Bank AB (publ), în calitate de operator independent, care poate include consultarea unor birouri de credit. Societatea nu participă la această evaluare și nu primește datele care au stat la baza ei. Vă puteți exercita drepturile prevăzute la art. 22 R.G.P.D. (dreptul de a obține intervenție umană, de a vă exprima punctul de vedere și de a contesta decizia) direct față de Klarna, conform informațiilor din politica sa de confidențialitate. Rezultatul acestei evaluări nu afectează posibilitatea de a alege o altă metodă de plată disponibilă pe website.
Pentru exercitarea acestor drepturi sau pentru orice întrebări legate de prelucrarea datelor tale personale, te rugăm să ne contactezi pe adresa de email: dpo@sofiaman.ro sau la numărul de telefon: 0365401269, Serviciile de Responsabil pentru Protecția Datelor (DPO) sunt externalizate și oferite de GDPRComplet.”
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Termeni și condiții
- General definitions
- General policy
- Website content and intellectual property rights
- Online sales policy
- Products offered online on www.sofiaman.ro
- Validity and confirmation of orders
- Guarantee
- Limitation and responsibilities
- Force majeure and fortuitous event
- Disputes and applicable law
- Final provisions
1.General definitions
- 1.1 SERVICE - the e-commerce service conducted exclusively on the publicly available portions of the SITE, in the sense of granting the CUSTOMER the possibility to contract products and/or services using exclusively electronic means.
- 1.2 USER - the natural or legal person of public or private law who has or obtains access to the CONTENT, through any means of communication (electronic, telephone, etc.) or based on a usage agreement between SC SOFIAMAN IMPEX SRL and it.
- 1.3 ACCOUNT - the set consisting of an e-mail address and a password that allow a single USER access to restricted areas of the SITE through which access to the SERVICE is made.
- 1.4 CLIENT - The natural or legal person of public or private law who has or obtains access to the CONTENT and SERVICE, by any means or based on a usage agreement between SC SOFIAMAN IMPEX SRL and it, or the natural or legal person who benefits from the products and/or services offered by SC SOFIAMAN IMPEX SRL and purchased by it through the use of the SERVICE.
- 1.5 DOCUMENT - these Terms and Conditions
- 1.6 NEWSLETTER - the means of periodic information, exclusively electronic, on the products, services and/or promotions carried out by SOFIAMAN in a certain period, without any commitment from SC SOFIAMAN IMPEX SRL with reference to the information contained therein.
- 1.7 TRANSACTION – collection or reimbursement of an amount resulting from the sale of a product / service by SC SOFIAMAN IMPEX SRL to the Client regardless of the delivery method.
- 1.8 CONTRACT remotely - according to the definition contained in Government Emergency Ordinance No. 34/2014.
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2.General policy
- 2.1 This document establishes the terms and conditions of use of the site/content/service by the user or client, if he does not have another valid user agreement, concluded between SC SOFIAMAN IMPEX SRL, with registered office in Târgu Neamț, str. Mărășești, no. 215, code 615200, Neamț county, registered with the Trade Register under no. J1996000105274/2025, CUI: RO4536401 represented by Mr. Florin Cucu, in his capacity as General Manager, and him.
- 2.2 Access to the service is exclusively by accessing the public website www.sofiaman.ro .
- 2.3 Use, including but not limited to accessing, visiting and viewing the content/service, implies the user's or client's adherence to these terms and conditions unless the respective content does not have distinctly formulated conditions of use.
- 2.4 By using the site/content/service, the User or Client is solely responsible for all activities arising from its use.
- 2.5 It is also liable for any material, intellectual or electronic damage or any other nature caused to the site, content, service, SC SOFIAMAN IMPEX SRL or any third party with whom SC SOFIAMAN IMPEX SRL has concluded contracts, in accordance with Romanian legislation in force.
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3. Site content and intellectual property rights
- 3.1 The informative/imaging content presented on the site is the INTELLECTUAL PROPERTY of SC SOFIAMAN IMPEX SRL.
- 3.2 No content transmitted to the User or Client, through any means of communication or acquired by him through access, visit and/or viewing, constitutes a contractual obligation on the part of SC SOFIAMAN IMPEX SRL and/or the employee of SC SOFIAMAN IMPEX SRL who mediated the transfer of content, if any, with respect to that content.
- 3.3 Any use of the content for purposes other than those expressly permitted herein is prohibited.
- 3.4 The content of this site may not be used, reproduced, distributed, transmitted, displayed, for purposes other than those expressly and legally permitted. Extraction of any information followed by any commercial use that goes beyond the scope of private copying regulated by law or for sale or licensing and without having prior written consent of the owners of the property rights constitutes a violation of the terms and conditions.
- 3.5 You also agree not to affect or interfere in any way with the security elements of the site, with elements that prevent or restrict the use, copying of content or elements that enforce limits on the use of the site or its content.
- 3.6 Please make sure you have checked the product specifications and its compatibility by visiting the manufacturer's website before purchasing. The commercial relations between the buyer and Sofiaman.ro ( www.sofiaman.ro ) are officially regulated by Government Ordinance no. 34/2014, on consumer rights in contracts concluded with professionals, in conjunction with Government Ordinance no. 130/2000, on the legal regime of distance contracts.
- 3.7 The administrator of Sofiaman.ro ( www.sofiaman.ro ) makes constant efforts to maintain the accuracy of the information on the site, but sometimes it may contain inaccuracies (specifications or prices of products modified by the manufacturer without notice or affected by operating errors). Attention: the photos are for informational purposes only and may contain accessories that are not included in the standard packages.
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4. Online sales policy
- 4.1 Access to the service is allowed to any user who possesses or creates an account.
- 4.2 In order to be allowed access to the service, the User will have to accept the provisions of this document.
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5. Products offered online on www.sofiaman.ro
- 5.1 Products sold through the website www.sofiaman.ro are new, in SC SOFIAMAN IMPEX SRL packaging and at the time of delivery are accompanied by a tax invoice and declaration of conformity, according to the legislation in force.
- 5.2 The products and services are offered subject to compliance with the provisions of this document and within the limits of available stock. For this reason, SC SOFIAMAN IMPEX SRL assumes the right not to honor a specific order if the respective product is no longer in its current offer.
- 5.3 The prices shown include VAT (19%) and do not include delivery costs, unless otherwise specified on the site. The purchase price printed on the tax invoice will be the same as that established at the time of order confirmation, as a firm order.
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6. Validity and confirmation of orders
- 6.1 SC SOFIAMAN IMPEX SRL reserves the right to modify the rates charged for the products and/or services available on the site without prior notification to the User/Client.
- 6.2 The purchase price of products and services is that at the time the order is issued, within the limit of available stock.
- 6.3 The purchase price of promotional products and services is that at the time of issuing the order, within the limit of available stock and/or the promotional period, specifically defined on the site.
- 6.4 The purchase price of the products or services in an issued order cannot be changed at a time after its issuance except with the agreement of the parties.
- 6.5 The purchase price of products and/or services in an honored contract cannot be changed.
- 6.6 The customer may cancel the products and services purchased through the order, only during the period of time between the issuance of the order and the telephone confirmation made by the customer to our employee.
- 6.7 The customer may withdraw from the products and/or services purchased under the contract, according to product return policy .
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7. Warranty
- 7.1 The customer is obliged to understand and comply with the pictogram with instructions for cleaning and maintaining the garments.
- 7.2 SC SOFIAMAN IMPEX SRL is liable to the customer for any lack of conformity existing at the time the products were delivered.
- 7.3 The customer has the right to request that the product be brought into conformity, free of charge, through repair or replacement, or to benefit from the appropriate price reduction or the termination of the contract regarding this product.
- 7.4 The customer has the right to first request the repair of the product or has the right to request the replacement of the product, in each case without payment, except where the measure is impossible or disproportionate.
- 7.5 Any repair or replacement of the products will be made within a reasonable period of time, mutually agreed upon by the parties and without any significant inconvenience to the customer, taking into account the nature of the products and the purpose for which they requested the products.
- 7.6 The established time period cannot exceed 15 calendar days from the date on which the customer became aware of the lack of conformity of the product.
- 7.7 When requesting the guarantee, please return the goods together with the tax invoice and the return form or after completing it online:
- A. Click here for completing the return form online, with the obligation of SC SOFIAMAN IMPEX SRL to confirm receipt of the withdrawal form.
- 7.8 The value of the returned product will be paid by bank transfer within a maximum of 15 calendar days from the date on which SC SOFIAMAN IMPEX SRL received the products together with the return form.
- 7.9 In this situation, the client who notified SC SOFIAMAN IMPEX SRL is responsible for ensuring that the products he referred to will be returned to the address displayed on the site. contact within a maximum of 15 calendar days from the date of sending the notification, otherwise SC SOFIAMAN IMPEX SRL will consider the request unfounded/invalid.
- 7.10 In the event of replacing the product with an identical one, the replacement will be made by placing a new order under its terms and limits.
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8. Limitation and responsibilities
- 8.1 SC SOFIAMAN IMPEX SRL cannot be held responsible for any kind of damage (direct, indirect, accidental or not, etc.) resulting from the use or inability to use the content information presented or not on the site, or for any type of errors or omissions in the presentation of the content that may lead to any kind of loss.
- 8.2 SC SOFIAMAN IMPEX SRL does not guarantee the user or client access to the site or service and does not grant them the right to download or modify the content in part and/or in full, to reproduce the content in part and/or in full, to copy or exploit any content in any other manner, or to transfer to any third party any content to which they have and/or have obtained access, based on a user agreement, without the prior written consent of SC SOFIAMAN IMPEX SRL.
- 8.3 SC SOFIAMAN IMPEX SRL is not responsible for the content, quality or nature of other sites accessed through links in the content, regardless of the nature of these links. For those sites, the responsibility lies entirely with their owners.
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9. Force majeure and fortuitous event
- 9.1 Except in cases where they have not expressly provided otherwise, none of the parties to a concluded contract, which is still ongoing, shall be liable for the failure to perform on time and/or properly, in whole or in part, any of the obligations incumbent upon them under the contract, if the failure to perform that obligation was caused by a force majeure event.
- 9.2 The party or the legal representative of the party invoking the above-mentioned event is exempted from this obligation only if the event prevents it from carrying it out.
- 9.3 The party or the legal representative of the party invoking the above-mentioned event is obliged to immediately and completely notify the other party of its occurrence and to take any measures at its disposal in order to limit the consequences of the respective event.
- 9.4 If, within 15 days from the date of its occurrence, the respective event does not cease, each party will have the right to notify the other party of the full termination of this contract without either party being able to claim damages from the other party.
- 9.5 The party invoking the force majeure event must prove the impossibility of performing the obligations within a maximum period of 30 days from the date of occurrence of the event.
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10. Disputes and applicable law
- 10.1 By using/visiting/viewing/etc. the sites and/or any content sent by SC SOFIAMAN IMPEX SRL to the User/Client, by accessing and/or sending by any means, the latter declares his/her agreement at least with these "Terms and Conditions".
- 10.2 SC SOFIAMAN IMPEX SRL is not liable for any losses, costs, lawsuits, claims, expenses or other liabilities, if they are directly caused by failure to comply with these "Terms and Conditions".
- 10.3 If any of the above clauses is found to be null or invalid, for whatever reason, this clause will not affect the validity of the other clauses.
- 10.4 This document has been drafted and will be interpreted in accordance with Romanian law.
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11. Final provisions
- 11.1 SC SOFIAMAN IMPEX SRL reserves the right to insert advertising banners of any nature and/or links on any page of the site, in compliance with the legislation in force. Exceptions are the pages where partner companies or their offers are presented and where no banners of a competitive nature will be inserted.
- 11.2 Any other problem caused by the products and services presented on www.sofiaman.ro and which is not already dealt with by any article in this document, will be resolved amicably within a maximum of 30 working days from the date of the written notification of the problems by the user.
- 11.3 If the conflict cannot be settled amicably, the jurisdiction lies with the courts at the headquarters of the site owner, in this case at the headquarters of SC SOFIAMAN IMPEX SRL or with an alternative dispute resolution body (through the mediation procedure), agreed upon by both parties.
- 11.4 By agreeing to these "Terms and Conditions", the client fully assumes the consequences arising from the use of this site under these conditions.
Last update date: 30.10.2023
Prin prezenta Politică vă informăm despre modul în care colectăm, utilizăm, transferăm și protejăm datele dvs. cu caracter personal. Prelucrarea acestora o realizăm în conformitate cu prevederile Regulamentului (UE) 2016/679 al Parlamentului European și al Consiliului din 27 aprilie 2016 privind protecția persoanelor fizice în ceea ce privește prelucrarea datelor cu caracter personal și privind libera circulație a acestor date, și de abrogare a Directivei nr. 95/46/CE (,,Regulamentul general privind protecția datelor’’, în continuare ,,R.G.P.D.”) și ale legislației naționale relevante în materia protecției datelor cu caracter personal.
1. CINE SUNTEM NOI?
SC SOFIAMAN IMPEX SRL, în continuare Societatea sau Noi,
Datele noastre de contact sunt:
Adresa sediului: str. Ștefan cel Mare, nr. 341, 615200 Tg. Neamț, România
Adresă de e-mail: comenzi@sofiaman.ro
Nr. de tel.: 0758.251.577
2. CUM PRELUCRĂM DATELE DVS. CU CARACTER PERSONAL?
Societatea, în calitatea sa de Operator, prelucrează datele cu caracter personal ale candidaților care aplică pentru posturile disponibile, angajaților, clienților persoane fizice, reprezentanților clienților persoane juridice, partenerilor contractuali și ai colaboratorilor, și datele altor persoane fizice care interacționează cu Societatea și/sau sunt antrenate în relații contractuale cu acesta.
Datele cu caracter personal sunt:
-prelucrate în mod legal, echitabil și transparent față de persoana vizată;
-colectate în scopuri determinate, explicite și legitime și nu sunt prelucrate ulterior într-un mod incompatibil cu aceste scopuri;
-adecvate, relevante și limitate la ceea ce este necesar în raport cu scopurile în care sunt prelucrate;
-exacte și actualizate în termen;
-păstrate într-o formă care permite identificarea persoanelor vizate pe o perioadă care nu depășește perioada necesară îndeplinirii scopurilor în care sunt prelucrate datele;
-prelucrate într-un mod care asigură securitatea adecvată a datelor cu caracter personal, inclusiv protecția împotriva prelucrării neautorizate sau ilegale și împotriva pierderii, a distrugerii sau a deteriorării accidentale, prin luarea de măsuri tehnice sau organizatorice corespunzătoare.
3. CARE SUNT TIPURILE DE DATE CU CARACTER PERSONAL PRELUCRATE ȘI ÎN CE SCOP SUNT PRELUCRATE ACESTEA?
În contextul recrutării de personal, prelucrăm următoarele tipuri de date cu caracter personal: nume, prenume, adresă, data nașterii, cetățenie, genul, nr. de tel., adresa de e-mail, date privind experiența profesională și/sau socială, educația și formarea profesională, competențe și alte date cu caracter personal care reies din informațiile cuprinse în CV-ul și din scrisoarea de intenție depuse, și după caz, în urma discuțiilor din cadrul interviului de angajare.
Pentru încheierea și executarea contractelor de prestări servicii și de parteneriat/colaborare, prelucrăm în principal următoarele tipuri de date cu caracter personal: nume, prenume, serie și număr carte de identitate/pașaport, genul, adresă de domiciliu/reședință, numărul de cont bancar, adresă de e-mail, nr. de tel.
În vederea completării și transmiterii formularului de contact (,,Contact’’) și de comandă (,,Comandă’’) de pe website-ul Societății - www.sofiaman.ro prelucrăm următoarele tipuri de date cu caracter personal: nume, prenume, e-mail, număr de telefon și, după caz, alte date dacă sunt lăsate la inițiativa persoanei vizate la secțiunea ,,Mesaj’’.
Pentru procesarea plăților online aferente comenzilor plasate pe website, prin intermediul procesatorului de plăți PayU, inclusiv pentru opțiunile de plată amânată oferite de Klarna („Plătește în 30 de zile” și „Plata în 3 rate fără dobândă”), prelucrăm următoarele tipuri de date cu caracter personal: nume, prenume, adresă de e-mail, număr de telefon, adresă de facturare și de livrare, numărul, conținutul și valoarea comenzii, precum și date privind statusul tranzacției (plată acceptată/respinsă, rambursare). Datele cardului bancar sunt introduse exclusiv în interfața securizată a procesatorului de plăți și nu sunt colectate sau stocate de Societate.
În cazul în care alegeți o opțiune de plată Klarna, Klarna Bank AB (publ) prelucrează, în calitate de operator independent, datele necesare evaluării eligibilității dvs. pentru plata amânată (date de identificare și de contact, data nașterii, date privind comanda și cardul utilizat, adresa IP și dispozitivul folosit, precum și informații obținute de la birouri de credit), potrivit propriei politici de confidențialitate, disponibilă pe www.klarna.com. Societatea primește de la Klarna doar confirmarea acceptării sau respingerii plății, nu și rezultatul detaliat al evaluării.
Pentru vizitatorii website-ului este posibil să colectăm date prin module cookie sau alte tehnologii similare, precum: adresa IP, navigatorul de internet, locația, paginile web accesate pe website-ul nostru, timpul petrecut pe website, rețeaua de internet, dispozitivul utilizat. Pentru mai multe detalii în acest sens, consultați Politica de cookie-uri.
Nu vă utilizăm datele dvs. cu caracter personal pentru a vă transmite comunicări de tip marketing, precum newsletter-uri, decât dacă vă dați consimțământul în mod expres pentru astfel de comunicări, bifând o căsuță de acord în acest sens. În acest sens, vă prelucrăm doar e-mailul și ne asigurăm că aveți la dispoziție o opțiune simplă de a vă dezabona în orice moment, respectiv de a vă retrage consimțământul cu privire la primirea acestor tipuri de comunicări.
4. CARE SUNT TEMEIURILE LEGALE PE CARE SE BAZEAZĂ PRELUCRAREA DATELOR CU CARACTER PERSONAL?
Datele dvs. cu caracter personal sunt prelucrate în vederea:
-încheierii și executării diferitelor contracte;
-pentru îndeplinirea obligațiilor legale care ne revin;
-în baza consimțământului solicitat și/sau oferit în prealabil (în contextul recrutării de personal, pentru transmiterea comunicărilor de tip marketing etc.);
-în scopul intereselor legitime urmărite de Societate (ex. adoptarea de măsuri de protecție și securitate a angajaților noștri, exercitarea unor drepturi și interese legitime ale Societății în cadrul procedurilor contencioase sau necontencioase etc.).
Prelucrarea datelor în vederea procesării plăților online (inclusiv prin PayU și Klarna) se întemeiază pe executarea contractului încheiat cu dvs. (art. 6 alin. (1) lit. b) R.G.P.D.), pe îndeplinirea obligațiilor legale ale Societății în materie fiscală și contabilă (art. 6 alin. (1) lit. c) R.G.P.D.) și pe interesul legitim al Societății și al procesatorilor de plăți de a preveni frauda și de a asigura securitatea tranzacțiilor (art. 6 alin. (1) lit. f) R.G.P.D.). Evaluarea eligibilității pentru opțiunile de plată amânată este realizată de Klarna, în calitate de operator independent, pe temeiurile indicate în politica sa de confidențialitate.
5. PE CE DURATĂ PRELUCRĂM DATELE DVS. CU CARACTER PERSONAL?
Datele cu caracter personal sunt stocate în vederea prelucrării lor pe durata necesară atingerii scopurilor de prelucrare menționate în prezenta Politică sau pe durata impusă de lege (ex. în materie de arhivare, de contabilitate etc.).
Datele aferente tranzacțiilor de plată sunt păstrate pe durata necesară executării contractului și soluționării eventualelor reclamații, contestații sau rambursări, iar documentele justificative financiar-contabile aferente sunt arhivate pe termenul de 5 ani prevăzut de Legea contabilității nr. 82/1991, calculat de la data de 1 iulie a anului următor încheierii exercițiului financiar.
6. CUI TRANSMITEM DATELE CU CARACTER PERSONAL?
Nu vom comunica sau transfera vreunui terț, niciuna dintre datele cu caracter personal colectate de la dvs. sau despre dvs. cu excepția:
Autorităților și instituțiilor publice - când există o obligație legală în acest sens sau în scopul unui interes legitim (apărarea drepturilor Societății în procedurile contencioase sau necontencioase etc.).
Partenerilor contractuali sau colaboratorilor Societății care ne oferă servicii de găzduire web, de dezvoltare și mentenanță website, marketing online ș.a..
Procesatorilor de plăți – PayU S.A. (Poznań, Polonia) [entitatea PayU contractantă – de confirmat conform contractului de procesare plăți], în calitate de furnizor autorizat de servicii de plată, pentru procesarea plăților online efectuate pe website, și Klarna Bank AB (publ), cu sediul în Stockholm, Suedia, bancă autorizată în Uniunea Europeană, pentru opțiunile de plată „Plătește în 30 de zile” și „Plata în 3 rate fără dobândă”. Acești furnizori prelucrează datele dvs. în calitate de operatori independenți, în conformitate cu propriile politici de confidențialitate (disponibile pe www.payu.ro, respectiv www.klarna.com), iar transmiterea datelor către aceștia are loc exclusiv în cadrul Spațiului Economic European.
Oricărui terț – dacă v-ați dat consimțământul în mod expres și punctual, pentru respectiva situație și respectivele date.
În cazul în care datele cu caracter personal prelucrate de Societate sunt transferate de către aceasta direct sau prin intermediul partenerilor contractuali/colaboratorilor săi în afara Spațiului Economic European, vă asigurăm că aceste transferuri au loc cu respectarea R.G.P.D. (în special art. 46 din R.G.P.D.), a prevederilor legale aplicabile în materie, în baza unor garanții adecvate (clauze standard de protecție a datelor adoptate de Comisie) și cu condiția de a exista drepturi opozabile și căi de atac eficiente pentru persoanele vizate.
7. CE MĂSURI DE PROTECȚIE ȘI GARANȚII LUĂM?
Societatea implementează măsuri tehnice și organizatorice adecvate în vederea asigurării unui nivel înalt de securitate și protecție a datelor cu caracter personal. Utilizăm metode şi tehnologii de securitate, împreună cu politici şi proceduri interne de lucru, inclusiv de control şi audit, pentru a proteja datele cu caracter personal colectate conform prevederilor legale în vigoare relevante în materia protecției datelor cu caracter personal.
8. CARE SUNT DREPTURILE DVS. ÎN CALITATE DE PERSOANĂ VIZATĂ?
Orice persoană vizată își poate exercita următoarele drepturi, așa cum sunt prevăzute de către Regulamentul general privind protecția datelor:
- Dreptul de acces;
- Dreptul de rectificare;
- Dreptul la ștergere;
- Dreptul la restricționarea prelucrării;
- Dreptul la portabilitate;
- Dreptul la opoziție a prelucrării;
- Dreptul de a nu face obiectul unei decizii bazate exclusiv pe prelucrarea automată, inclusiv crearea de profiluri;
- Dreptul de a se adresa Autorității Naţionale de Supraveghere a Prelucrării Datelor cu Caracter Personal (www.dataprotection.ro) și instanțelor de judecată.
În cazul opțiunilor de plată Klarna, decizia privind acceptarea plății amânate se bazează pe o evaluare automatizată a eligibilității realizată de Klarna Bank AB (publ), în calitate de operator independent, care poate include consultarea unor birouri de credit. Societatea nu participă la această evaluare și nu primește datele care au stat la baza ei. Vă puteți exercita drepturile prevăzute la art. 22 R.G.P.D. (dreptul de a obține intervenție umană, de a vă exprima punctul de vedere și de a contesta decizia) direct față de Klarna, conform informațiilor din politica sa de confidențialitate. Rezultatul acestei evaluări nu afectează posibilitatea de a alege o altă metodă de plată disponibilă pe website.
Pentru exercitarea acestor drepturi sau pentru orice întrebări legate de prelucrarea datelor tale personale, te rugăm să ne contactezi pe adresa de email: dpo@sofiaman.ro sau la numărul de telefon: 0365401269, Serviciile de Responsabil pentru Protecția Datelor (DPO) sunt externalizate și oferite de GDPRComplet.”
Cookies are small text files that are stored by the browser on your device (to save certain information) or image files (img), such as pixels. The next time you visit our site from the same device, the information saved in the cookies will be subsequently transmitted either to our site (“First Party Cookie”) or to another site to which the respective cookies belong (“Third Party Cookie”).
Through the information saved and returned, the respective website recognizes that you have already accessed and visited it via the browser you use on the respective device. We use this information to be able to develop and display the website optimally, in accordance with your preferences. In this regard, only the cookie itself is identified on your device. Beyond this limit, your personal data will only be saved with your explicit consent or if it is absolutely necessary to be able to use the services offered and accessed by you properly.
Our website uses the following types of cookies, the scope and functionality of which are explained below:
- Strictly necessary cookies (e.g. session cookies, shopping cart saving cookies)
- Performance cookies (functionality) (e.g. Traffic analysis, Conversion analysis)
- Targeting cookies, based on consent (e.g. Marketing, Advertising)
More information about the types of cookies set and used can be found in this privacy policy.
1. Strictly necessary cookies (essential)
Strictly necessary cookies guarantee functions without which you cannot use the pages of our website. These cookies are used exclusively by us and are therefore “First Party Cookies”. This means that all information stored in the cookies is displayed on our website.
Strictly necessary cookies serve, for example, to ensure that you are always logged in as a registered user when you access different sub-pages on our website. Therefore, you will not have to enter your registration details every time you access a new page.
The use of this type of cookies on our website is possible without your consent. For this reason, strictly necessary cookies cannot be enabled or disabled individually. However, you have the option to disable them in your browser at any time.
Legal basis: Art. 6 (1) b of the GDPR.
2. Functionality and performance cookies
Functionality cookies allow the website to remember information you have already provided (such as your username or language selection) and to provide you with optimal and personalized features based on this information. These cookies only collect and store anonymized information, which means they do not track how you browse other websites.
Performance cookies collect information about how the pages of the website are used, with the aim of increasing their attractiveness, content and functionality. Such cookies help us, for example, to determine whether the subpages of our website are visited, which of them are visited and what type of content is of interest to users. In particular, we record the number of page hits, the number of web pages that are accessed, the time spent on the website, the sequence of pages visited, what keywords brought you to the website, the country, region and, if applicable, the town or city from which the pages were accessed, as well as the proportion of mobile terminals accessing the pages of the website. We also record movements such as “clicks” and “scrolling” to understand which areas of the website are of greater interest to users. As a result, we can adjust the content of the website according to the requirements of our users in order to provide them with a personalized experience. You can adjust the cookie settings (activation or deactivation) at any time.
Legal basis: Art. 6 (1) f of the GDPR.
3. Targeting cookies, based on consent (Advertising, Advertising)
Cookies that are neither strictly necessary nor for functionality or performance purposes will only be used with your explicit consent, for example, marketing and advertising cookies.
Thus, we reserve the right to use the information we have obtained with the help of cookies from an anonymous analysis of user behavior on our site, to display specific advertising material for certain products. We believe that, as a user, you benefit from this functionality because we display advertising material or content that we believe matches your interests, based on your browsing behavior on the site. Thus, you will not see randomly displayed advertising materials or content that may be of less interest to you.
Marketing cookies come from external advertising companies ("Third party cookies") and are used to collect information regarding the sites visited by the user, in order to display targeted advertising to target groups for the user.
Opting out of cookies used for online advertising
You can manage cookies from online advertising companies using tools available through self-regulatory programs in many countries, such as in the EU http://www.youronlinechoices.com/ro/your-ad-choices
You can withdraw your consent to the use of cookies based on consent (Advertising and Advertising) at any time, with effect for the future, by changing your cookie settings accordingly.
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| _orig_referrer | .sofiaman-global.myshopify.com | Session | First party |
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- General definitions
- General policy
- Website content and intellectual property rights
- Online sales policy
- Products offered online on www.sofiaman.ro
- Validity and confirmation of orders
- Guarantee
- Limitation and responsibilities
- Force majeure and fortuitous event
- Disputes and applicable law
- Final provisions
1.General definitions
- 1.1 SERVICE - the e-commerce service conducted exclusively on the publicly available portions of the SITE, in the sense of granting the CUSTOMER the possibility to contract products and/or services using exclusively electronic means.
- 1.2 USER - the natural or legal person of public or private law who has or obtains access to the CONTENT, through any means of communication (electronic, telephone, etc.) or based on a usage agreement between SC SOFIAMAN IMPEX SRL and it.
- 1.3 ACCOUNT - the set consisting of an e-mail address and a password that allow a single USER access to restricted areas of the SITE through which access to the SERVICE is made.
- 1.4 CLIENT - The natural or legal person of public or private law who has or obtains access to the CONTENT and SERVICE, by any means or based on a usage agreement between SC SOFIAMAN IMPEX SRL and it, or the natural or legal person who benefits from the products and/or services offered by SC SOFIAMAN IMPEX SRL and purchased by it through the use of the SERVICE.
- 1.5 DOCUMENT - these Terms and Conditions
- 1.6 NEWSLETTER - the means of periodic information, exclusively electronic, on the products, services and/or promotions carried out by SOFIAMAN in a certain period, without any commitment from SC SOFIAMAN IMPEX SRL with reference to the information contained therein.
- 1.7 TRANSACTION – collection or reimbursement of an amount resulting from the sale of a product / service by SC SOFIAMAN IMPEX SRL to the Client regardless of the delivery method.
- 1.8 CONTRACT remotely - according to the definition contained in Government Emergency Ordinance No. 34/2014.
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2.General policy
- 2.1 This document establishes the terms and conditions of use of the site/content/service by the user or client, if he does not have another valid user agreement, concluded between SC SOFIAMAN IMPEX SRL, with registered office in Târgu Neamț, str. Mărășești, no. 215, code 615200, Neamț county, registered with the Trade Register under no. J1996000105274/2025, CUI: RO4536401 represented by Mr. Florin Cucu, in his capacity as General Manager, and him.
- 2.2 Access to the service is exclusively by accessing the public website www.sofiaman.ro .
- 2.3 Use, including but not limited to accessing, visiting and viewing the content/service, implies the user's or client's adherence to these terms and conditions unless the respective content does not have distinctly formulated conditions of use.
- 2.4 By using the site/content/service, the User or Client is solely responsible for all activities arising from its use.
- 2.5 It is also liable for any material, intellectual or electronic damage or any other nature caused to the site, content, service, SC SOFIAMAN IMPEX SRL or any third party with whom SC SOFIAMAN IMPEX SRL has concluded contracts, in accordance with Romanian legislation in force.
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3. Site content and intellectual property rights
- 3.1 The informative/imaging content presented on the site is the INTELLECTUAL PROPERTY of SC SOFIAMAN IMPEX SRL.
- 3.2 No content transmitted to the User or Client, through any means of communication or acquired by him through access, visit and/or viewing, constitutes a contractual obligation on the part of SC SOFIAMAN IMPEX SRL and/or the employee of SC SOFIAMAN IMPEX SRL who mediated the transfer of content, if any, with respect to that content.
- 3.3 Any use of the content for purposes other than those expressly permitted herein is prohibited.
- 3.4 The content of this site may not be used, reproduced, distributed, transmitted, displayed, for purposes other than those expressly and legally permitted. Extraction of any information followed by any commercial use that goes beyond the scope of private copying regulated by law or for sale or licensing and without having prior written consent of the owners of the property rights constitutes a violation of the terms and conditions.
- 3.5 You also agree not to affect or interfere in any way with the security elements of the site, with elements that prevent or restrict the use, copying of content or elements that enforce limits on the use of the site or its content.
- 3.6 Please make sure you have checked the product specifications and its compatibility by visiting the manufacturer's website before purchasing. The commercial relations between the buyer and Sofiaman.ro ( www.sofiaman.ro ) are officially regulated by Government Ordinance no. 34/2014, on consumer rights in contracts concluded with professionals, in conjunction with Government Ordinance no. 130/2000, on the legal regime of distance contracts.
- 3.7 The administrator of Sofiaman.ro ( www.sofiaman.ro ) makes constant efforts to maintain the accuracy of the information on the site, but sometimes it may contain inaccuracies (specifications or prices of products modified by the manufacturer without notice or affected by operating errors). Attention: the photos are for informational purposes only and may contain accessories that are not included in the standard packages.
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4. Online sales policy
- 4.1 Access to the service is allowed to any user who possesses or creates an account.
- 4.2 In order to be allowed access to the service, the User will have to accept the provisions of this document.
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5. Products offered online on www.sofiaman.ro
- 5.1 Products sold through the website www.sofiaman.ro are new, in SC SOFIAMAN IMPEX SRL packaging and at the time of delivery are accompanied by a tax invoice and declaration of conformity, according to the legislation in force.
- 5.2 The products and services are offered subject to compliance with the provisions of this document and within the limits of available stock. For this reason, SC SOFIAMAN IMPEX SRL assumes the right not to honor a specific order if the respective product is no longer in its current offer.
- 5.3 The prices shown include VAT (19%) and do not include delivery costs, unless otherwise specified on the site. The purchase price printed on the tax invoice will be the same as that established at the time of order confirmation, as a firm order.
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6. Validity and confirmation of orders
- 6.1 SC SOFIAMAN IMPEX SRL reserves the right to modify the rates charged for the products and/or services available on the site without prior notification to the User/Client.
- 6.2 The purchase price of products and services is that at the time the order is issued, within the limit of available stock.
- 6.3 The purchase price of promotional products and services is that at the time of issuing the order, within the limit of available stock and/or the promotional period, specifically defined on the site.
- 6.4 The purchase price of the products or services in an issued order cannot be changed at a time after its issuance except with the agreement of the parties.
- 6.5 The purchase price of products and/or services in an honored contract cannot be changed.
- 6.6 The customer may cancel the products and services purchased through the order, only during the period of time between the issuance of the order and the telephone confirmation made by the customer to our employee.
- 6.7 The customer may withdraw from the products and/or services purchased under the contract, according to product return policy .
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7. Warranty
- 7.1 The customer is obliged to understand and comply with the pictogram with instructions for cleaning and maintaining the garments.
- 7.2 SC SOFIAMAN IMPEX SRL is liable to the customer for any lack of conformity existing at the time the products were delivered.
- 7.3 The customer has the right to request that the product be brought into conformity, free of charge, through repair or replacement, or to benefit from the appropriate price reduction or the termination of the contract regarding this product.
- 7.4 The customer has the right to first request the repair of the product or has the right to request the replacement of the product, in each case without payment, except where the measure is impossible or disproportionate.
- 7.5 Any repair or replacement of the products will be made within a reasonable period of time, mutually agreed upon by the parties and without any significant inconvenience to the customer, taking into account the nature of the products and the purpose for which they requested the products.
- 7.6 The established time period cannot exceed 15 calendar days from the date on which the customer became aware of the lack of conformity of the product.
- 7.7 When requesting the guarantee, please return the goods together with the tax invoice and the return form or after completing it online:
- A. Click here for completing the return form online, with the obligation of SC SOFIAMAN IMPEX SRL to confirm receipt of the withdrawal form.
- 7.8 The value of the returned product will be paid by bank transfer within a maximum of 15 calendar days from the date on which SC SOFIAMAN IMPEX SRL received the products together with the return form.
- 7.9 In this situation, the client who notified SC SOFIAMAN IMPEX SRL is responsible for ensuring that the products he referred to will be returned to the address displayed on the site. contact within a maximum of 15 calendar days from the date of sending the notification, otherwise SC SOFIAMAN IMPEX SRL will consider the request unfounded/invalid.
- 7.10 In the event of replacing the product with an identical one, the replacement will be made by placing a new order under its terms and limits.
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8. Limitation and responsibilities
- 8.1 SC SOFIAMAN IMPEX SRL cannot be held responsible for any kind of damage (direct, indirect, accidental or not, etc.) resulting from the use or inability to use the content information presented or not on the site, or for any type of errors or omissions in the presentation of the content that may lead to any kind of loss.
- 8.2 SC SOFIAMAN IMPEX SRL does not guarantee the user or client access to the site or service and does not grant them the right to download or modify the content in part and/or in full, to reproduce the content in part and/or in full, to copy or exploit any content in any other manner, or to transfer to any third party any content to which they have and/or have obtained access, based on a user agreement, without the prior written consent of SC SOFIAMAN IMPEX SRL.
- 8.3 SC SOFIAMAN IMPEX SRL is not responsible for the content, quality or nature of other sites accessed through links in the content, regardless of the nature of these links. For those sites, the responsibility lies entirely with their owners.
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9. Force majeure and fortuitous event
- 9.1 Except in cases where they have not expressly provided otherwise, none of the parties to a concluded contract, which is still ongoing, shall be liable for the failure to perform on time and/or properly, in whole or in part, any of the obligations incumbent upon them under the contract, if the failure to perform that obligation was caused by a force majeure event.
- 9.2 The party or the legal representative of the party invoking the above-mentioned event is exempted from this obligation only if the event prevents it from carrying it out.
- 9.3 The party or the legal representative of the party invoking the above-mentioned event is obliged to immediately and completely notify the other party of its occurrence and to take any measures at its disposal in order to limit the consequences of the respective event.
- 9.4 If, within 15 days from the date of its occurrence, the respective event does not cease, each party will have the right to notify the other party of the full termination of this contract without either party being able to claim damages from the other party.
- 9.5 The party invoking the force majeure event must prove the impossibility of performing the obligations within a maximum period of 30 days from the date of occurrence of the event.
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10. Disputes and applicable law
- 10.1 By using/visiting/viewing/etc. the sites and/or any content sent by SC SOFIAMAN IMPEX SRL to the User/Client, by accessing and/or sending by any means, the latter declares his/her agreement at least with these "Terms and Conditions".
- 10.2 SC SOFIAMAN IMPEX SRL is not liable for any losses, costs, lawsuits, claims, expenses or other liabilities, if they are directly caused by failure to comply with these "Terms and Conditions".
- 10.3 If any of the above clauses is found to be null or invalid, for whatever reason, this clause will not affect the validity of the other clauses.
- 10.4 This document has been drafted and will be interpreted in accordance with Romanian law.
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11. Final provisions
- 11.1 SC SOFIAMAN IMPEX SRL reserves the right to insert advertising banners of any nature and/or links on any page of the site, in compliance with the legislation in force. Exceptions are the pages where partner companies or their offers are presented and where no banners of a competitive nature will be inserted.
- 11.2 Any other problem caused by the products and services presented on www.sofiaman.ro and which is not already dealt with by any article in this document, will be resolved amicably within a maximum of 30 working days from the date of the written notification of the problems by the user.
- 11.3 If the conflict cannot be settled amicably, the jurisdiction lies with the courts at the headquarters of the site owner, in this case at the headquarters of SC SOFIAMAN IMPEX SRL or with an alternative dispute resolution body (through the mediation procedure), agreed upon by both parties.
- 11.4 By agreeing to these "Terms and Conditions", the client fully assumes the consequences arising from the use of this site under these conditions.
Last update date: 30.10.2023

